By accessing this website, you agree to be bound by the stipulations set forth in the Terms and Conditions of Use, and all applicable laws and regulations. In addition, you are responsible for complying with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this website. The materials contained in this website are protected by applicable copyright and trademark laws.

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

United Arab of Emirates is our country of domicile.



Permission is granted to temporarily download one copy of the materials (either information or software) on the Glu website for personal, non-commercial transitory viewing only. This grant of permission is not a transfer of title and under this license you may not:

  1. Modify or copy the materials;
  2. Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  3. Attempt to decompile or reverse engineer any software contained on Glu’s website;
  4. Remove any copyright or other proprietary notations from the materials; or
  5. Transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Glu at any time. Upon terminating, your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession, whether in electronic or printed format.

Minors (under the age of 18) are prohibited to register as a user of this website and are not allowed to transact or use the website.


The materials on Glu’s website are provided "as is" and “as available”. Glu makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Furthermore, Glu does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any websites linked to this website.


In no event shall Glu or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Glu’s website, even if Glu or a Glu authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.


The materials appearing on Glu's website could include technical, typographical, or photographic errors. Glu does not warrant that any of the materials on its website are accurate, complete, or current. Glu may make changes to the materials contained on its website at any time without notice. Glu does not make any commitment to update the materials.


Glu has not reviewed all of the websites linked to its website and is not responsible for the contents of any such linked website. The inclusion of any link does not imply endorsement by Glu of the website. Use of any such linked website is at the user's own risk.


Glu may revise these Terms and Conditions of Use for its website at any time without notice. By using this website, you are agreeing to be bound by the then existing version of the Terms and Conditions of Use.


Any claim relating to Glu’s website shall be governed by the laws of UAE without regard to its conflict of law provisions.


Glu wants to ensure your complete satisfaction with the items. For online purchases and a full refund, we will accept items that are unused and unopened. For further information, please refer to our Returns Policy. In the event that an item you have ordered is unavailable, we will inform you by e-mail as soon as possible and, where payment has already been made, refunds will be credited back to the original payment card used for the transaction.


We accept payments online using Visa and MasterCard credit/debit card in AED in UAE and also cash on delivery. The cardholder must retain a copy of transaction records and Merchant policies and rules.If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.


Our Customer Care team is available to answer questions about ordering, shipping, delivery, refunds, as well as receiving general feedback about our website, itsglu.com. Please head to the Email Us section or call us at 800-ITSGLU between the office hours of 08:30 am and 05:30 pm (GMT+4), Saturday to Thursday. During Ramadan, our working hours are 09:00 am to 03:00 pm from Saturday to Thursday. Our address is Gulf Marketing Group Building, Oud Metha, Dubai, UAE, 894.